Experience

Customer Success Manager at Jumptech – Jan 2024 – present

• Manage 33 accounts in UK & Germany with total ARR ~£660,000
• Identified 43 expansion opportunities and 23 implementation requests in 2024
• Onboarded and activated 6 new clients, including creating videos and delivering training
• Ran Executive Business Reviews, conducted 12 on-site visits with chairside reviews
• Used customer data to identify at-risk customers and executed playbooks to improve metrics
• Was the main point of contact for the client while managing projects between four internal teams to deliver a full re-implementation, and identified 5 upsell opportunities with a large Energy supplier.

Account Manager at PeopleScout (HRTech) – Jan 2022 – Jun 2023

• Owned full account for 30 NZ clients using the Springboard SaaS Applicant Tracking System (Recruitment Tech ATS) (90% government agencies)
• Exceeded sales expansion target by 114% during 2022 and by 90% for half of 2023.
• Met clients monthly to escalate issues internally, deliver training for feature adoption, share new product features and ask sales discovery questions.
• Digitally transformed all my client information to Salesforce and optimised Salesforce fields.
• Co-ordinated experts internally to deliver expansion implementations and security updates for clients. I created meetings, captured minutes, and created quotes and contracts.
• Mentored a colleague during onboarding, fostering their growth and expertise.

Enterprise Customer Success Manager at Harver (HRTech) – Dec 2020 – Dec 2021

• At Harver (previously called OutMatch), we help companies scale recruitment, understand their talent, and personalize candidate and employee experiences. I joined OutMatch through the acquisition of LaunchPad in September 2020
• My role was to work with existing enterprise clients and help executives and talent acquisition leaders rethink their manual recruitment process and utilise digital talent selection to make simple, smart and human hiring decisions at scale. I worked closely with the Client Account Executive team to explore new opportunities for clients globally..

Customer Success Manager at LaunchPad Recruits (HRTech) Start-Up acquired by Harver – Nov 2019 – Dec 2020

• I worked at the startup LaunchPad (which was acquired by Harver in October 2020). There, I worked with existing clients and helped talent acquisition leaders and executives rethink their manual recruitment process, and utilise digital talent selection to make simple, smart and human hiring decisions at scale.
  I explored new opportunities for clients and supported the delivery of that process throughout.
• Following the acquisition of LaunchPad by Outmatch HCM in September 2020, I joined the global team and relocated to New Zealand in October 2020.

Inside Sales Executive at Focus Media Group Publishing (Media)- Mar 2019 – Oct 2019

• Prospected and cold-called C-level executives to advertise in a US-based B2B Construction magazine
• Executed Outbound Sales Process, made 40 calls daily and placed #3/6 in closed deals, with an above-average conversion rate of 28% from a qualified lead to a closed deal.
• Built own pipeline, contacted prospects in the North American Construction Industry.
• Proposed and delivered a faster email process, reducing time per email by 10 mins.

Marketing Assistant at Sovereign (Insurance) – Mar 2019 – Oct 2019

• Responsible for leading the rebrand for all external and internal property signage and fixtures for four offices with ~800 staff.
• Worked with the Senior Designer and Brand Manager to facilitate new property signage designs and approvals.

Community Organiser at Green Party of England and Wales (Environmental Politics) – Jan 2018 – May 2018

• This role was created for the London Local Elections
• Responsible for supporting four regional teams across London to increase their number of active volunteers. Provided campaign strategy guidance and administrative support. I also offered recruitment support for volunteer activation events, phone-based and door to door voter engagement events.
• In the target areas, we successfully elected three existing and four new Councillors.
• Planned and organised the recruitment and post-event follow up for a volunteer outbound call centre. In these events, the team made 2,200 calls in 10 three-hour sessions, spread over three months.
• Proposed and set up a new automated calling system which doubled the number of calls made per person.
• Supported the coordination of data entry and updated the CRM databases.
• Wrote email copy and set up mass emails 2-5 times a week.

Event and Campaign Organiser – Green Party of Aotearoa New Zealand (Environmental Politics)- Nov 2016 – Nov 2017

• This role was focussed on supporting Members of Parliament (MP)
• Responsible for planning and delivering data-driven issues-based campaigns to attract petition signatures and engage targeted persona groups. Provided some office management support.
• Coordinated phone-based and mass email recruitment for ~20 MP events.
• Supported MP events attended by ~50-500 people and coordinated six MP promotional PR visits.
• Please note, this was a Parliamentary Services role as part of a Issues Team/MP Support team within the Green Party. I took leave from this role to fulfil the Auckland Field Manager role during the General Election.

Community Field Organiser – Green Party of Aotearoa New Zealand (Environmental Politics) – Jun 2017 – Sep 2017

• This role was created for the New Zealand General Election
• Responsible for delivering the field campaign. Coordinated recruitment of active volunteers and coordinated door to door engagement with voters at the doorstep.
• The campaign successfully recruited more Auckland volunteers than any previous election.
• Coordinated 25% of all Green Party NZ door to door voter engagement attempts in 21 regions across Auckland in four months and recruited and trained 21 teams of volunteers.

Community Campaign Organiser – Green Party of Aotearoa New Zealand (Environmental Politics)- Jul 2016 – Nov 2016

• This role was created for the Dunedin Local Elections
• Responsible for delivering the campaign strategy, coordinating all direct voter engagement as well as recruiting active volunteers. Supported three candidates, one incumbent was re-elected and one candidate was successfully elected for the first time.
• The campaign successfully tripled the number of votes for Green candidates, since the previous election.
• Coordinated and facilitated ~2,000 door to door voter engagement attempts and 5,000 calls.
• Managed office operations, event promotion, contributed to printed collateral content and supported with some speech writing.

Community Field Organiser Australian Greens – May 2016 – Jul 2016

• This role was created for the Australian Federal Election
• Responsible for coordinating direct voter engagement, recruiting volunteers and managing two staff and one intern.
• Coordinated 8,500 door to door voter engagement attempts and 2,500 calls.

Events Coordinator at New Zealand Youth Delegation (Environmental Campaigning) – Jun 2015 – Jun 2016

• I was selected as part of a team of eight youth delegates, raising the issues facing youth at the UN Climate Change Negotiations in Paris for the COP21.
• Collaborated with international stakeholders and used creative tactics to get more international media stories than any previous NZYD.

Team Coordinator, Waste Minimisation Community Advisor at Auckland Council (Waste Campaigning)- Aug 2015 – May 2016

• Co-ordinated a team of six including their work streams, performance reviews, reporting and evaluation.
• Co-ordinated a team of 16 for a two month engagement campaign.
• Planned and delivered training, door to door engagement and events.
• Presented case studies and the successful results of the WasteWise Advisor Program at the national annual WasteMINZ conference.

Waste Minimisation Community Advisor at Auckland Council (Waste Campaigning) – Apr 2014 – Aug 2015

• Engaged with residents through door to door educational visits.
• Supported and empowered community groups to lead waste minimisation programmes.
• Communicated service changes and encouraged waste minimisation behaviours to communities, event participants and householders across Auckland.

Education

Skills

Interests